Wanted: Quality Assurance Manager



ROLE Quality Assurance Manager
LOCATION 80 Onehunga Mall Rd
ISSUE DATE June 2015


Organisation Profile


Martin Hautus – The Pacific Peoples Learning Institute (“MHI”) was established by Pulotu Arthur & Maretta Solomon in 1990. MHI is a category 1 establishment and in 2011 was given a “highly confident” rating by the New Zealand Qualifications Authority (NZQA) for both self-assessment and education outcomes during their Education Evaluation.

Martin Hautus is named after two of Mr Solomon’s close colleagues during his 21 years of teaching at De La Salle College. John Martin was a disciplinarian who was meant to spend 2 terms at the college but stayed for 10. Brother Matthew Hautus was a Lasallian Brother who was keen on education and a scholar. These two men hold a special place in the hearts of our directors and Martin Hautus remembers them.


Position Purpose


The Quality Assurance Manager works with and oversees staff in the organisation to ensure that MHI has the capability and capacity to ensure assessment materials and decisions with respect to its delivery of programmes are fair, valid, consistent and appropriate.


The position will monitor the performance of MHI’s Quality Management System (“QMS”) against set standards, and produce reports to senior management suggesting improvements in implementation.



Position responsibilities


The Quality Assurance Manager has primary responsibility for determining, devising, and setting MHI’s quality standards, systems and procedures, in collaboration with staff and tutors.   The position plays an integral leadership role in ensuring that MHI’s delivery of education services meets accepted national qualifications standards and generates a high level of customer satisfaction.   This will be achieved through regularly reviewing MHI’s quality assessment processes and procedures, implementing changes where necessary or desirable, and overseeing the implementation of these policies and procedures by other staff.


The Quality Assurance Manager will review MHI’s processes and procedures to improve its overall quality and to satisfy all stakeholders, including customers.  In particular, the position will oversee an ongoing review of MHI’s internal systems and policies regarding assessment and moderation contained in the Quality Management Systems Manual (“QMS manual”).


The Quality Assurance Manager will lead the development of Action Plans to address any weaknesses in assessment and moderation practices identified, and include measures to ensure that these policies are actioned at all times.  This will include regularly implementing and overseeing quality assurance checks and audits to ensure that key performance indicators are being met.


The position will also manage MHI’s assessment and moderation practices, providing oversight and support to the Programme Manager and Internal Moderator positions. These positions will report directly to the Quality Assurance Manager, and have responsibility for:


  • Supervising tutors and other staff involved in the internal and external moderation process;
  • Maintaining the internal moderation calendar for the relevant programmes;
  • Ensuring auditing and archiving are completed by each tutor and administrator, and that this is completed at the end of each programme to the required standard;
  • Ensuring that the external moderation deadlines are met, and requisite material provided;
  • Reviewing all material submitted to NZQA as part of the external moderation process;
  • Maintaining and evaluating assessment procedures including internal and external moderation; and
  • Reviewing external moderation reports and ensuring that action is taken to address any concerns and/or recommendations included in the reports


The Quality Assurance Manager will monitor MHI’s overall performance by gathering and analyzing key performance indicators, trends and information from current activities, consultations, case reviews, and student surveys.


The position will have responsibility for reporting this information to MHI senior management and taking action where necessary and appropriate.



Key Results Areas Critical Tasks
Implement effective quality assessment practices and procedures ·         Review MHI’s assessment and moderation policies on a regular basis.

·         Collaborate with staff, tutors and other stakeholders to improve MHI’s quality assessment practices.

·         Develop Action Plans to address any weaknesses or deficiencies in practices identified.

·         Implement and oversee quality assurance checks and audits to ensure key performance indicators are met.

·         Devise new or amend existing MHI quality standards, systems and procedures.

·         Apply critical thinking skills to assist with cost benefit-analyses, and resource imperatives.

Oversee implementation of quality assessment practices and procedures ·      Directly oversee NZQA moderation and reporting responsibilities of Programme Manager and Internal Moderator roles.

·      Report to senior management on implementation of MHI’s quality assessment practises and procedures.

·      Identify possible areas for improvement.

Evaluate MHI’s quality assessment performance ·      Gather and analyse key performance indicators, trends, and information from current activities, consultations, and surveys on a regular basis.

·      Report information to senior management.

·      Take necessary action where appropriate.

Community Awareness ·         Apply an understanding of Pasifika issues and ensure relationships with the Pacific Island community are robust and current.
Developing networks and relationships •        Establish and maintain strong links with the education sector – including within government and community stakeholder groups

•        Build and maintain internal and external relationships that enable MHI to have access to knowledge that works towards significantly improving the quality of educational outcomes.

•        Pass on knowledge and expertise to MHI staff.

Project management •        Keep an oversight of all MHI quality assurance projects to ensure they deliver the intended results on time and within budget.
Health and Safety ·      Take responsibility for meeting MHI’s obligations in workplace health and safety.




Core organisational competencies

Integrity and trust Demonstrates public service professionalism and adheres to MHI’s standards of integrity and conduct. Provides accurate and impartial advice.  Acknowledges mistakes and learns from them.
Drive for results Can be counted on to achieve results.  Sets high standards and pushes self and others to perform.
Customer focus Establishes and maintains effective internal and external relationships.  Is dedicated to listening to understanding and recognising the needs of others.  Acts with the customer in mind.
Priority setting Supports MHI’s shared purpose and vision.  Uses logic to determine what is important and ensures their time and the time of others is spent on this.
Problem solving Explores all sources of information.  Sees hidden problems and completes honest analysis.  Looks beyond the obvious and doesn’t stop at first answers.


Role specific / technical capabilities

Technical and behavioural competencies specific for this role:

Knowledge management The ability to transform intellectual assets/information into capability for effective action
Risk management The ability to apply risk management principles to work in the Commission
Engagement The ability to deliver messages accurately and appropriately to various audiences
Personal leadership The ability to inspire others and increase workplace effectiveness.
Stakeholder management The ability to manage stakeholder expectations through quality relationships
Applied intellect  The ability to apply intellectual thinking to get high-quality results
Formulating policy advice The ability to understand the education sector environment, apply objective analytical skills to policy issues, and provide advice that reflects the MHI’s position

Key Selection Criteria

Your application documentation should address the key selection criteria developed for this role.  To be considered for the role you need:

Essential experience, skills and qualities

  • A relevant tertiary qualification
  • Significant proven experience in the PTE sector
  • Significant proven experience in the educational assessment and moderation
  • Significant proven experience in a senior leadership role (or similar)
  • A sound understanding of organisational practises
  • Excellent written, oral and presentation skills and substantial experience in working with and influence a range of internal and external stakeholders
  • Excellent technical and IT skills
  • Excellent numerical skills and understanding of statistics